Refund policy

Changing your mind

For eligible online purchases, tell us within 14 days after delivery that you want to cancel. You then have another 14 days to return the goods. Contact us using the contact form for return instructions. You pay the direct return postage for a change-of-mind return.

Hygiene seals

The change-of-mind cancellation right does not apply to goods sealed for health or hygiene protection if you unseal them after delivery and they are unsuitable for return for those reasons. Please keep sealed sachets intact while deciding.

Refunds

We refund eligible returns within 14 days of receiving the goods back or evidence that you sent them, whichever is earlier. Refunds include standard outbound delivery where applicable; upgrades above standard delivery are not refunded for change-of-mind cancellations. Refunds go to the original payment method.

Problems with your order

If goods are faulty, damaged or not as described, contact us. The hygiene exception does not remove your statutory rights, and we cover reasonable return costs for faulty or incorrectly supplied goods.